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Whitepaper: Ready, Risk, Reward: How COVID-19 Has Impacted Patient Access in Physician Practices

Strategies to Increase Patient Access and Decrease Lag Times

One of the most important metrics by which medical groups are compared and measured is patient lag times. Patient lag is foundational to both patient satisfaction and practice efficiency. This is especially true in a world that is becoming increasingly driven by consumer demand, with research showing that consumer activism in choosing providers is likely to grow. Patients have choices, and unless there is a previously established, strong relationship, they will often choose the provider that will see them first.

This whitepaper contains an analysis on appointments, specifically from March to September for 2019 and 2020, broken out by new patient access, established patient access and virtual patient access. As part of this whitepaper, you’ll also receive: Five Essential Strategies to Improve Patient Access and Decrease Lag Times.

Download the white paper for our full insights.


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