Improving the Patient Journey through Purchased Services

In the busy world of healthcare, we tend to focus on the clinical aspects of patient care; however, there are many support services that contribute to overall patient well-being. Watch our on-demand webinar presentation that reviews how purchased services affect the patient, from before they walk through your doors all the way through discharge and even post discharge care.

We explore how various services have direct and indirect impact on where patients go for care, the perception of their quality of care, as well as the impact some services can have on those patients’ actual outcomes.

You will:

  • Learn what a typical patient journey looks like and the purchased services that surround it
  • Understand how each purchased service can affect different stages of the patient journey
  • Understand how the patient experience and outcomes affect revenue streams, and how the right purchased services can help


Jeff Little
Sr. Director Purchased Services, Premier

David Starbuck
Director Purchased Services, Premier


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